Refund & Return Policy

Last Updated: May 31, 2026

At LEOMERA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used beauty products

• Opened skincare products

• Personal care items

• Gift cards

• Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

Our team will review your request and provide an appropriate resolution as quickly as possible.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The item is defective

• The wrong item was delivered

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Contact Us

LEOMERA

Email: support@leomera.com

Phone: +971 58 110 3353

Business Location:
Abu Dhabi, United Arab Emirates

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM GMT