Refund & Return Policy

Last Updated: May 31, 2026

At LEOMERA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used beauty products
• Skincare products that have been opened
• Personal care items
• Gift cards
• Final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item received

We will review the case and provide a suitable solution as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The item was damaged during shipping
• The wrong item was delivered

Order Cancellation

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

LEOMERA

Email: support@leomera.com

Phone: +971 58 110 3353

Business Location:
Abu Dhabi, United Arab Emirates

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM GMT